Yuma AI: eCommerce Automation
Discover how Yuma AI automated 40% of customer support in a Shopify store, cutting response time from 7 hours to 1.
Background
Online retailers face intense pressure on customer service. As sales volume grows, manual support becomes a bottleneck and scales poorly.
The Solution
Yuma AI built an AI-powered chatbot integrated with the Gorgias helpdesk. It:
- Handles order and return inquiries automatically
- Continuously learns from past interactions
- Suggests real-time responses to human agents
Results
- 40% of all customer inquiries automated
- Response time reduced from 7 hours to 1
- Improved customer satisfaction and conversions
What It Means for Retail
AI-powered chatbots can be easily integrated with platforms like Shopify, Mystore, and WooCommerce to quickly improve service levels and drive growth.