San Antonio: AI in Public Transport
See how San Antonio used AI to provide 24/7 travel info, improve planning, and deliver better public services.
Background
Public transport officials in San Antonio wanted to improve passenger experience and operational efficiency—without major infrastructure changes.
The Solution
Using large language models (LLMs), they created an AI assistant that:
- Delivers personalized, real-time travel information
- Supports staff with better insights and decision-making tools
- Integrates with existing data systems
Results
- Reduced wait times and better route planning
- 24/7 chatbot assistance for travelers
- Improved strategic planning through data insights
What It Means for Municipalities
Similar assistants can be used for citizen services in areas like permitting, health, or childcare—dramatically enhancing public engagement and efficiency.